Grosso has been speaking in this arena for over 17 years.ĭue to the overwhelming number of inquiries for a certification program, Ms. Its founder, Cynthia Grosso, is an award winning speaker, business columnist and etiquette expert who has been quoted many times in national and local publications and is the host of a national syndicated and internet radio show. The Charleston School of Protocol and Etiquette is recognized as a global award winning company. The Charleston School of Protocol has worked with hundreds of companies to help their employees become leaders in their field. If etiquette is a passion of yours, come register for the most comprehensive training program offered: group live, one to one live or online learning with zoom coupled with a one year coaching/mentoring program to help you start and continue on your way to success. Persistent or serious breaches of the code (that might constitute, for example, harassment, unlawful discrimination, or a breach of University computer usage regulations) will be reported to the Department this may lead to disciplinary action being taken against you under the University’s disciplinary procedures, which could result in a penalty such as a fine, suspension or expulsion.There is a large demand for etiquette experts as the demand for training in this field continues to grow. If your tutor considers that your postings are in breach of these guidelines, or are derogatory, offensive or inappropriate, they will have them removed, and will warn you to moderate your behaviour. Serious or persistent breaches of the netiquette guidelines In addition, lengthy messages on-screen can be tedious to read, and may lose readers’ attention as well as lessen the likelihood of receiving a response. Practise your communication skills by “listening” to others, as well as expressing your ideas. While you will want to explain your point clearly, a very long message can have the same effect as someone “holding forth” or “rambling” in an in-person discussion. When composing your messages, aim to express your thoughts concisely. Keep your messages short and to the topic You can take the matter to your tutor, who will help you to resolve it. If you feel offended by someone, please do not "flame" in your response, as this makes things unpleasant for the whole group. "Flaming", or flying off the handle and ranting at someone else, is not acceptable, and any such postings will be removed from the discussion areas. If you disagree with what someone has said, please bear this in mind as you express that disagreement. Remember that there is a person who will be reading your message.Īsk for feedback if you are not sure how your ideas and comments will be taken.īecause visual clues are often lacking in online communication, electronic messages can easily seem harsher than they are intended to be. You could also use an emoji to let the reader know that your comment is meant to be ironic or funny. Help others to “see” you by explaining your ideas fully. People can't necessarily read your mind and “fill in the gaps” if you abbreviate your comments. When you make (for example) an ironic comment, others can't see the expression on your face if you only say a couple of words or write something which may seem harsh or critical. Remember that we can't see the grin on your face Did you say exactly what you meant? How will the person on the other end read the words? While you can't anticipate all reactions, do read your messages carefully before you send them. Think before you clickīefore you post your comments, check through what you have written. This means that all members have something to contribute. Students come to a course from a range of different backgrounds and cultures, so that there will be within a group a great deal of relevant, and complementary, experience. It is often the case that where a student encounters a problem, it is the experience of other students that is most valuable. Questions you send to the discussion board will help others, and taking part in discussions will help you to learn. If you don't join in, no-one will know that you are there! 2. In the online environment, it's not enough just to “turn up”. Below are some guidelines to help.īy enrolling on your course, you are agreeing to abide by the netiquette guidelines, which are there to help you and your fellow students make the most of the course. The practices of courtesy and respect that apply to working with any group also apply online, and, as students cannot see each other, these practices may require even more attention over the Internet. These guidelines apply whether a course is wholly or partially conducted online. Online netiquette Guidelines on participation and interacting with others in an online course environment
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